Terms of Use &

Privacy Policy


Thank you for choosing MSM Creative, inc. for your Print and Digital Marketing; we will gladly be of assistance to you and your request upon agreement to our Company Policy. 


Payment Terms:
MSM Creative requires a 50% deposit on website development and upfront payment on all other products and services. Deposits are non-refundable. If project scope changes or additional items are added, a revised estimate will be provided for client approval.


Upon final approval and project completion, MSM Creative requires final payment prior to releasing any and all design files. Until final payment is received MSM Creative  will not release any files to client(s), vendor(s), and/or publication(s) regardless of vendor/publication deadlines. These terms are company policy and no exceptions will be made.


Project Inactivity:
MSM Creative has a very strict policy regarding inactive projects. If a project (excluding website development) sits inactive for 45+ days, this project is considered abandoned and must be paid in FULL. Upon the 45th day, the final balance is due in FULL. MSM Creative will provide 1 week (5 business days) after final payment is received to complete the project before any new charges are acquired.


Website Inactivity:
Upon receiving all approved content and company branded assists, website(s) turnaround time will be approximated by project manager. If a website(s) exceeds the proposed turnaround time due to client's failure to provide content, imagery or other items to be inputted into the site, additional charges will be added exceeding the original proposed amount. After 4 months of absent client involvement on the project, we will consider this an abandon project and no refund will be given.

Project Revisions: 

Each project has a dedicated 3 rounds of revisions included; unless stated otherwise. 


Late Payments:
MSM Creative invoices are sent following client approval [terms: due upon recipient]. If invoice is not paid in full within two weeks of invoice date, there will be an additional LATE FEE surcharge of 10% added to final invoice. For every 30 days invoice is not paid in full another 10% will be added to final invoice. Surcharges will increase the final balance due and will need to be remitted when sending final payment. Unless discussed prior and a customized agreement is in place.


Payment Forms Accepted:
MSM Creative accepts payment via: Checks, Pay Pal, Venmo and Credit Cards (Visa, MasterCard, Discover, and American Express). There is a service fee added to payments by credit card and pay pal; this includes deposit(s), progress bill(s), and final payment(s).

Grammatical and/or Spelling Errors:

MSM Creative Group is not to be held responsible for any grammatical and/or spelling errors. MSM Creative will review artwork and content to the best of our ability, but it is the responsibility of the client to make sure all content is proofread and correct prior to final approval. If an error is found after a project is released; MSM Creative will correct the design file(s) to satisfaction, but can not be held accountable for any content errors and no charges will be refunded or reprinted.


Design Rights and Regulations:
MSM Creative (Melanie Serrano) is the sole owner of all graphic elements, websites and content used on projects until invoices are paid in full. if used without remitting payment for any and all design elements and content, MSM Creative has the right to terminate the project. If artwork is not removed immediately, legal actions will be taken as this is considered stolen property. MSM Creative has the right to add and display all design elements created by MSM Creative on website and/or social media portfolios, unless other agreements are made.




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